Hear what our customers are saying...

Our clients have only good things to say about our EOS360 product and IMX Solutions!

• Training time on the software has been cut back dramatically... What use to take days….now takes an hour. Yes, I said an hour.
• New CSR’s state how easy the system is to learn. That’s coming from them and their experience using other databases.
• The feature of adding an item and having the item description appear on the screen is awesome!
• No longer need to go into 6 screens to find information or update information on an order for a customer... in the past this was a timely training issue.
• Having a trusty customer support specialist respond instantly to my concern, questions and issues. That never, and I can’t stress “never” enough, happened with our other system.
• Before we had to rifle through our catalog to find the page and item before we could respond to customer inquiries... Now we can respond instantly to their concerns or questions.
• Saves time on training new CSR's. I can have them entering orders in an hour instead of days.
• ... use to spend a quarter of her day manually creating invoices for the CSR's. Now the CSR's just print them for the customers since the system creates them automatically.
• End of day  use to take 2 hours each day in the months of Nov and Dec. Now it takes maybe 10 minutes in the height of the season.
• House Account payments are now easier and payments to multi recipient orders are split automatically.
• IMX support fixes or addresses problems right away instead of days or weeks like our previous supplier.
• Better customer support because CSR's can now track packages anywhere in the system while customer is on the phone.
• The system automatically figures quantity discounts, eliminating human error and reducing refunds.
• Allows CSR's to give customers more information on charges because now they can view with ease.
• Biggest thing for me - I can be anywhere and have access to all information.
• Easiest order entering system whereas training is cut down to very little time needed.
• Reports are easy to access and easy to manipulate using excel.

Contact us to find out how easy the road to success can be.